TERMS & CONDITIONS
CUSTOMER CARE
At Lumi Studio, quality and intention guide everything we create.
Each candle is precisely blended with premium soy wax and clinically proven essences, chosen for their emotional and sensorial benefits.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at hello@lumistudio.com, including your order number and a clear photo of the product.
We will gladly replace or refund the item, depending on availability.
Please note: subtle variations in color, scent, or wax texture are natural and do not affect the performance or fragrance of your candle.
Every Lumi piece is made to transform small moments into mindful rituals — through scent, science, and light.
PRIVACY & SAFETY
We respect your privacy.
All personal information shared with Lumi Studio — including name, address, payment details, and contact data — is treated as strictly confidential and used only to process your order or provide customer support.
We never store payment information or share your data with third parties, except as required to complete your purchase (for example, through payment processors or delivery partners).
Our website uses secure SSL encryption to protect your data during transactions.
By purchasing from Lumi Studio, you agree to our privacy and data protection practices.
WHOLESALE INQUIRIES
We love collaborating with like-minded concept stores, boutiques, and wellness spaces.
If you are interested in stocking Lumi Studio candles in your store, please reach out to hello@lumistudio.com with “Wholesale Inquiry” in the subject line. Include a brief description of your business, location, and the products you’re interested in.
We will be happy to send our wholesale catalog, pricing, and order terms.
Let’s bring more mindful light into beautiful spaces — together.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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APPLE PAY