FREQUENTLY ASKED QUESTIONS

Each Lumi candle is crafted in Portugal, in controlled micro-batches, ensuring consistency and quality from blend to pour.

Our studio works with clean soy wax and clinically proven fragrance blends designed to enhance emotional balance and presence.

Lumi candles are not just scented objects — they are sensorial rituals.

Each fragrance is selected for its scientifically studied aromatherapeutic properties, bringing calm, focus, comfort, or energy through scent and light.

We design every candle to support mindful living, merging scent with science and design.

All Lumi candles are made with 100% natural soy wax, known for its clean burn and smooth texture.

It’s vegan, sustainable, and biodegradable — a responsible choice for you and the environment.

Yes. Our candles are made with non-toxic, phthalate-free fragrances and lead-free cotton wicks, ensuring a safe and gentle diffusion for your home.

All blends are IFRA-compliant and quality-tested for clean burning.

Each Lumi candle burns for approximately 35 to 40 hours, depending on room conditions and wick care. For best performance, trim the wick to 5mm before each use and allow the wax to melt fully on the first burn.

Keep the wick trimmed and avoid burning for more than 4 hours at a time.

Let the surface melt evenly to prevent tunneling.

After use, you can repurpose the glass vessel — it’s perfect for storing small items or flowers.

Absolutely — every Lumi fragrance is selected for its scientifically backed aromatherapeutic effects.

Lavender and tonka promote rest, citrus and vetiver awaken focus and energy, and woods and musk bring grounding calm.

Scent is energy — we just translate it into light.

Yes. All Lumi candles are vegan, cruelty-free, and sustainably sourced.

We never test on animals and work only with suppliers that share our ethical standards.

Currently, we ship within Portugal and the European Union.

If you’re outside the EU, please contact hello@lumistudio.com for international orders or wholesale requests — we’ll find a way to share our light with you.

Please contact us within 7 days of delivery at hello@lumistudio.com with your order number and a photo of the damage.

We’ll gladly replace or refund your item.

Your experience matters — every detail is part of our ritual.

For safety and hygiene reasons, we can’t accept returns of opened candles.

If the candle is unused and in its original packaging, please contact us within 7 days to arrange a return.